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Repair Windows PowerPoint app

The Team from Poll Everywhere
  • Updated

In this article:

    If you are having trouble with Poll Everywhere after upgrading or downgrading Office, it's possible that Office or PowerPoint needs to be repaired.

    Supported OS versions

    • Windows 11 (Latest public release)

    • Windows 10 (ESU only)

      Windows 10 is only supported for users enrolled in Microsoft’s Extended Security Updates (ESU) program.
      Learn more about ESU: Microsoft Extended Security Updates

    Take note of which Office version should be installed and follow these steps:

    Solution 1: Repair Office installation

    1. Go to Control Panel > Programs and Features and search for Office.
    2. Click the "Modify" button, and select the Repair option.

    Control Panel

    Solution 2: Edit the registry TypeLib value

    1. Open the Registry Editor, and go to HKEY_CLASSES_ROOT\TypeLib\
    2. Review the following registries. Keep only the Key that follows the Office Version you are using.

    Excel

    HKEY_CLASSES_ROOT\TypeLib\{00020813-0000-0000-C000-000000000046}\

    • 1.7 is for Office 2010
    • 1.8 is for Office 2013
    • 1.9 is for Office 2016

    Word

    HKEY_CLASSES_ROOT\TypeLib\{00020905-0000-0000-C000-000000000046}\

    • 8.5 is for Office 2010
    • 8.6 is for Office 2013
    • 8.7 is for Office 2016

    PowerPoint

    HKEY_CLASSES_ROOT\TypeLib\{91493440-5A91-11CF-8700-00AA0060263B}\

    • 2.a is for Office 2010
    • 2.b is for Office 2013
    • 2.c is for Office 2016

    Outlook

    HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}\

    • 9.4 is for Office 2010
    • 9.5 is for Office 2013
    • 9.6 is for Office 2016

    Office Common

    HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101B-BDE5-00AA0044DE52}}\

    • 2.5 is for Office 2010
    • 2.7 is for Office 2013
    • 2.8 is for Office 2016

    COM Interfaces

    HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C033A-0000-0000-C000-000000000046}\TypeLib\Version

    • 2.5 if for Office 2010
    • 2.7 is for Office 2013
    • 2.8 is for Office 2016

    HKEY_CLASSES_ROOT\WOW6432Node\Interface\{000C0339-0000-0000-C000-000000000046}\TypeLib\Version

    • 2.5 if for Office 2010
    • 2.7 is for Office 2013
    • 2.8 is for Office 2016

    Solution 3: Edit registry TypeLib value part 2

    1. Open Poll Everywhere log PollEvPresenterAdaptee.log. Search for TYPE_E_LIBNOTREGISTERED. Looking for an ID number. e.g. {000C03A7-0000-0000-C000-000000000046}
    2. Follow Microsoft's instructions for a manual repair.

    If you continue to have trouble, please gather your logs and contact support.

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