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You can change your plan level at any time by upgrading or downgrading. Many Poll Everywhere customers change plans month by month, depending on what they need at the time. If you have a large event coming up, for example, upgrade to the plan that accommodates the audience size you expect. The month after the event, you can downgrade to a smaller plan, or the free plan, until your next big event arrives.
Upgrading from free plan
To change your plan, click the Upgrades icon on the left-side navigation menu. Select the desired plan and the subscription term (monthly or annual) that is right for you, and then click the upgrade button to continue to the payment page.
Changes you make to your account from the plans page are instant.
Custom plans are available for events and teams larger than what is offered on the Pricing & Upgrades page. If you are interested in a custom plan, reach out to the Sales team.
When you are ready to cancel your Poll Everywhere subscription, downgrade to a free account for business or education. On the plans page, click the downgrade button under the free column. Once you do, your subscription will end, and you will no longer be charged.
Important note: Poll Everywhere is a subscription-based service for both monthly and annual plans. If you don't wish to renew the account, go back to the Pricing and Upgrades page, and downgrade the account to the free plan. This then sets in motion for your plan to downgrade and cancel, at the end of your billing cycle.
All of your data and questions remain untouched and won't have access to paid features or a higher response limit.
Upon upgrading or downgrading between paid plans, a new 30-day billing period begins for the new plan. If you change plans in the middle of the monthly billing period, the prorated remainder of your current 30-day plan will be subtracted from the cost of the new plan. Please note this process will never result in a refund when downgrading.
For example, if you're halfway through the first month on a $79 plan, and you upgrade to a $199 plan, the system will prorate the $79 to $39.50, subtract that amount from $199, and immediately bill your account $159.50.