In this article:
Audience Size Limits determine how many people can participate in a poll. These limits apply differently depending on whether the poll is used in a Live Presentation (for example, at pe.app/john) or through a Response Link. Your plan controls the maximum audience size for both instances.
Plan Examples:
Intro Plan: up to 40 responses per Response Link poll or 40 users in a live presentation room
Engage Plan: up to 700 responses per Response Link poll or 700 users in a live presentation room
See the Plans Page for a complete list of audience limits.
Tip: Choose a plan with an audience size higher than the number of responses / audience you expect to receive.
Live Presentations (Join Code) — How Limits Work
When a question is activated live, the audience size is calculated based on the number of active participants in the join-code session. Think of this like people physically entering and exiting a room. The room can only contain a certain number of people at one time.
How Live Presentation limits work:
A user on the Live Presentation page counts towards the Audience Size limit
Once the limit is reached, no new participants can join the Poll.
Participants who leave free up a “slot,” allowing new participants to join immediately.
Existing participants can still respond normally.
If new participants try to join after the limit is reached, they see:
"JOIN_CODE has hit their audience limit of LIMIT participants."
Examples:
If the Audience Limit is 40, 40 people can join the Live Presentation link
Participant #41 cannot join while 40 people are in the room.
If participant #12 leaves, the room has 39 people, and participant #41 can now enter.
Response Links
Response Links use a different type of limit based on unique responders, not Live Presentation room occupancy.
How Response Link limits work:
Audience size is enforced by counting unique participants who submit responses through the link.
Once the limit is reached, new unique participants cannot access the poll and will see a limit-reached message.
Participants who already responded can return to the link and continue participating—they are already counted as one unique responder.
Examples:
If your plan allows 40 responses and 40 unique participants have submitted through the Response Link, participant #41 cannot join.
If participant #12 returns to the link later, they can respond because they are not a new unique user.
How this differs from live activations:
Live activations limit how many people can join a room at one time.
Response Links limit how many unique participants can respond overall.
What Happens When a Limit Is Reached
For both Live Activations and Response Links:
The system stops accepting new participants once the limit is reached.
Existing participants can continue responding normally.
Upgrading your plan does not retroactively collect blocked responses.
To resume collection after upgrading, deactivate and then reactivate the poll.
If you have any questions or run into issues, please contact the Technical Support team